← ALL APP RANKINGSCATEGORY RANK 1 OF 2 IN CUSTOMER SUPPORT / CHECKED 2026-09-28
Gorgias
An ecommerce helpdesk with an AI agent, a shared inbox and routes for handing conversations to a human team.
THE VERDICT
The deeper customer-support operating system. Its breadth is useful, while the meaningful one-star share makes support and integration testing essential.
CATEGORY RANK 1 OF 24.3/ 5 from 706 public Shopify reviews
Official Shopify App Store media ↗BEST FOR
Support teams evaluating AI within a wider helpdesk workflow.
COST CHECK
Check ticket allowances, AI charges and add-ons together.
EVIDENCE DATE
2026-09-28. Ratings are a snapshot, not a permanent score.
Where Gorgias earns attention.
- Deep Shopify order context
- Multi-channel helpdesk
- AI and human workflow together
What the star average hides.
- More complex than a chat widget
- Critical reviews mention support gaps
- Automation needs strict permissions
BEFORE YOU BUY
A four-part test for your store.
Use a duplicate theme, a bounded dataset and a decision date. Feature-tour enthusiasm is not evidence.
- 01Replay 50 real tickets
- 02Test refunds and handoffs
- 03Measure false confidence
- 04Interview daily users
PRIMARY EVIDENCE
TidioTeams evaluating chat, AI assistance and human handoff together.↗