← ALL APP RANKINGSCATEGORY RANK 2 OF 2 IN CUSTOMER SUPPORT / CHECKED 2026-09-28
Tidio
Live chat and a helpdesk with the Lyro AI agent. Its Shopify listing describes product assistance and order actions governed by merchant rules.
THE VERDICT
The easier route into AI chat and live support. Test transcript ownership, escalation and knowledge controls before treating it as a support record.
CATEGORY RANK 2 OF 24.8/ 5 from 1,343 public Shopify reviews
Official Shopify App Store media ↗BEST FOR
Teams evaluating chat, AI assistance and human handoff together.
COST CHECK
Check Lyro usage allowances separately from other features.
EVIDENCE DATE
2026-09-28. Ratings are a snapshot, not a permanent score.
Where Tidio earns attention.
- Accessible setup
- Live chat and AI together
- Strong review signal
What the star average hides.
- AI allowances change the cost
- Export concerns appear in reviews
- Complex routing may need deeper tooling
BEFORE YOU BUY
A four-part test for your store.
Use a duplicate theme, a bounded dataset and a decision date. Feature-tour enthusiasm is not evidence.
- 01Load a bounded knowledge set
- 02Test known and unknown questions
- 03Check mobile handoff
- 04Verify transcript export
PRIMARY EVIDENCE
GorgiasSupport teams evaluating AI within a wider helpdesk workflow.↗